We’ve been playing with AI-powered text generators, and we’ve been amazed-both by what they can do and what they can’t. Unfortunately, for now, it can’t help us deal with clients. But, well, is that time too far? We hope not!
Being able to handle multiple clients as a freelancer is a dream come true. It allows you to be your own boss, work on projects you enjoy, and have the flexibility to work from anywhere at any time. However, managing several clients simultaneously can be challenging.
While freelancing allows you to choose your clients/projects, things can go south quickly as managing multiple clients often becomes overwhelming and stressful. Deadlines, invoices, meetings, sales, reporting…! Ouch, The Need To Breathe!
This article is here to help you succeed as a freelancer. We’ll provide proven strategies for effectively managing multiple clients. So let’s begin!
When taking on multiple clients, freelancers often miss out on important things – reporting, communication, feedback loop, etc. This can happen because they focus on upskilling, client base, and project exposure. But, these “missed out things” can create a huge impact in the longer run. Here are a few tips to manage these loopholes.
1. Arrange A Centralised System In Place
When managing multiple clients, a simple to-do list may no longer be sufficient. In these digital times, finding a tool for managing anything and everything is a piece of cake. Therefore, utilize tools such as project management software, calendars, and time-tracking apps to keep everything organized and on track. You can leverage tools like an online invoice generator from Refrens – to keep all your invoices in one place; lead management software, and so forth!
Project management apps like Trello, Asana, and Notion also come in handy. These free tools allow you to organize and prioritize your projects in a visual and list-based manner. They even have features like a calendar view and a Kanban board, making them ideal for both visual and writing learners.
Make sure you regularly evaluate and update your tools to ensure that they continue to meet your needs and support your freelance business with changing times.
2. Dedicate Discreet Time To Each Client
Maximize your time by allotting sufficient time for each client and assigning specific days of the week to specific clients. This will enhance the quality of your work and preserve your reputation as a freelancer. Prioritize your tasks and adhere to deadlines. If you find that you don’t have enough time for a new client, consider freeing up some time before taking them on.
Working with multiple clients can be challenging due to limited daily interaction, which can sometimes result in misaligned expectations with clients. To mitigate this, schedule regular check-ins to review progress, address any issues, and make adjustments to the project plan as needed. This helps to keep both you and the client on the same page throughout the project.
Check out the ideal day in a freelancer’s life.
3. Put Together A Smooth Communication Channel
Clearly communicate your availability and deadlines to each client to avoid confusion and misunderstandings. This can include setting specific hours for responding to emails, slack messages, phone calls, and video calls. It’s okay to not respond immediately, but letting your clients know when you or your team is available can save time and reduce stress.
Consider scheduling communication during less productive times of the day, such as after lunch or before the workday ends. Utilize a time management calendar to keep track of meetings, client information, and priority tasks. Scheduling apps can also help clients and team members see your availability.
Use the do not disturb feature on your phone to avoid distractions, but don’t ignore important calls. Establishing these boundaries helps distinguish between important calls and casual check-ins.
4. Rectify Misunderstandings Without Any Delay
To quickly resolve misunderstandings with a client, it is important to follow these steps:
- Listen actively: Make sure to fully understand the client’s perspective and concerns before reacting. Ask clarifying questions to ensure you have a clear understanding.
- Acknowledge the issue: Show empathy and acknowledge the issue at hand. Let the client know that you take their concerns seriously.
- Take responsibility: If the misunderstanding was caused by a mistake on your part, take responsibility and apologize if necessary.
- Offer a solution: Brainstorm potential solutions together with the client and find a mutually agreeable solution.
- Follow-up: After resolving the issue, follow-up with the client to ensure their satisfaction and to prevent similar misunderstandings in the future.
By acting quickly and professionally, you can maintain a positive relationship with your client and minimize the impact of misunderstandings.
Read more: Will freelance replace traditional jobs?
5. Set Clear Boundaries
No matter how many clients you juggle at once, setting client boundaries is essential. This can include response times, availability, work requirements, and also meeting hours to maintain a healthy work-life balance.
Types of boundaries that you can set with freelance clients include:
- Communication: Establishing the preferred method and frequency of communication, such as daily check-ins, weekly meetings, or updates via email.
- Availability: Setting clear work hours or scheduling blocks of time for client work, to avoid interruptions or last-minute requests.
- Deliverables: Specifying deadlines and the format of deliverables, such as the number of revisions included in the project scope.
- Payment: Agreeing on payment terms, including the rate, method of payment, and invoicing schedule.
- Confidentiality: Setting boundaries for information sharing and protecting confidential or sensitive information.
It’s essential to recognize that your mode of communication may differ with each client and establish those guidelines from the start. Some clients may prefer a weekly meeting or call, while others may only communicate through emails periodically. With all said and done, always communicate working hours and days.
To avoid distractions, you can use the “Do Not Disturb” feature on your phone when working, especially if your client calls frequently.
6. Assess Your Workload & Availability
Managing multiple freelance clients can be challenging, as it can result in taking on too much work. To avoid feeling overwhelmed, it’s important to assess your workload and availability before accepting new projects.
Be honest with yourself and your clients about the amount of time you can dedicate to their projects each day or week. Take into consideration each client’s needs and allocate time accordingly.
Don’t hesitate to increase your rates or decline an assignment if you feel that you don’t have the capacity to complete it to the best of your abilities. Overcommitting can compromise the quality of your work, so it’s better to be selective and focus on delivering high-quality results.
7. Focus On Quality Than Quantity
Being a juggler does not mean you break the rules!
Compromised quality of work can never be justified. Therefore, focus on delivering high-quality work for each client, even with a busy “I am on a cliff” schedule. This can also help you get referrals, recommendations, and so forth!
There are 5 other areas that quality of work affects in:
- Reputation: Providing excellent work will help to establish a positive reputation and build trust with clients, leading to repeat business and referrals.
- Client satisfaction: Delivering quality work can lead to satisfied clients and positive feedback, which can be critical for building a successful freelance career.
- Professionalism: Focusing on quality rather than quantity demonstrates your professionalism and commitment to delivering the best results for your clients.
- Earning potential: Providing high-quality work can increase your earning potential, as clients may be willing to pay more for top-notch results.
- Job satisfaction: Focusing on quality work can increase job satisfaction, as you’ll feel proud of the results you deliver and be more motivated to continue producing high-quality work.
8. Become A Serial Progress Tracker
Professionalism is an art that helps you survive longer in any business. And, for freelancers, it is one of the major prerequisites to get stabilized income. These factors highlight the importance of maintaining a professional attitude and sound approach. This can also include keeping confidentiality and upholding agreements. This also revolves around tracking progress and sending out reports.
Sending reports can demonstrate your transparency and professionalism, as clients can see the work you’ve completed and the progress you’ve made. Reports can also provide an opportunity for clients to provide feedback, which can help to improve the quality of your work and maintain a positive working relationship.
By keeping these things in mind, you’ll be able to effectively manage and rectify your schedule while working with multiple freelancing clients. This can also aid in maintaining strong and long-term relationships in the freelance business.
But, on the other hand, freelancers also think that there is a need to be cautious while boarding multiple local and international clients all at once. They assume they can manage and deliver quality and, sometimes fail miserably.
Beware Of These Mistakes While Juggling In Between Clients
Juggling multiple freelance clients can be a double-edged sword. On one hand, it can increase your income and help you gain diverse experience. On the other hand, it can also lead to freelance burnout, compromised quality of work, and potential damage to your reputation. That’s why it’s important to be cautious when taking on multiple clients.
As a freelancer with multiple clients, it’s easy to take on more than you can handle, leading to missed deadlines and mismanagement of your time. This can negatively impact your reputation and harm relationships with clients. This underscores the importance of being cautious when taking on new clients to maintain a balance between workload and quality.
2. Call the Fire Brigade: It’s a Burnout
Managing multiple projects and clients can be mentally and emotionally draining, leading to burnout and decreased productivity. And, in such a situation, time management and precise organization can be the fire brigades for freelancing. So, don’t push yourself to a level where not even the fire brigade can get you out of burnout!
Balancing work and personal life can be challenging when you have multiple clients, leading to frustration, self-doubt, and even anxiety in some cases.
Time for our bonus time and that is “Seek Feedback”!
Never underestimate the value of a client’s feedback. Always ask your clients, how are they liking the quality of your work? Are they satisfied with your availability? This can help you gain insights into what and where you need to improve. Many freelancers also use this method to evaluate their freelancing services. Client Feedback can also assist you in identifying areas for growth which can result in a better and more reliable freelancing career.
Ready to Be a Freelance “Juggler”?
Now that you have a better understanding of how to manage multiple freelance clients, you’re ready to take on the role of a freelance “juggler”. But remember, only with proper planning, organization, and communication, you can effectively balance multiple clients and projects.
Additionally, it’s important to not be afraid to seek assistance or delegate tasks, and to prioritize and plan effectively. This will help prevent feeling overwhelmed. By putting in effort and determination, you can achieve success in your freelance business. So, gather your determination and prepare to master the art of juggling multiple freelance clients!